Can’t shop at the nearest Dollar Tree store because it’s too far? Need a bunch of supplies for a party or gathering? Trying to find a way to stock up on crafting supplies for your small business? dollartree.com has got your back! Here are some Frequently Asked Questions you might want to know before you order online from Dollar Tree.
Placing an Online Order
Let’s break it down so you can see exactly how to place an order from Dollar Tree online. This simple FAQ and introductory (101) post will help you learn how to order online from Dollar Tree!
How to place an order online from Dollar Tree?
Dollar Tree has a lot of its products available online. Just find the items you wish to purchase by using the search box or the navigation on top of the site.
After deciding which item to purchase, add them to your shopping cart and check out. Dollar Tree accepts payments via American Express, Discover, MasterCard, Visa, PayPal, and PayPal Credit.
If you have any concerns with your online purchase, you can reach Dollar Tree’s 24/7 Customer Order Support. Submit a customer help form or call their hotline at 1-877-530-8733.
What are the next steps after placing my order?
After you have successfully placed your order, you will receive an order confirmation email that includes the full detail of your purchase. Here, you will be able to see your order number and your package’s estimated delivery date.
You will receive an Order Confirmation email when your package is delivered to the Dollar Tree store you chose upon placing your order. You will need to present this email and your driver’s license or any state-issued photo ID to the store to claim your order.
For more information, you can visit Dollar Tree’s In-Store Pickup page.
Can I purchase an item with a specific color, size, and quantity at dollartree.com?
Dollartee.com mostly offers items in full case quantities. These items are also not allowed to be separated, mixed, or divided. If you need a specific item in a particular quantity, it’s best to visit the Dollar Tree store near you.
I want to order an item in bulk, but I can’t find it on the website. What should I do?
You can contact Dollar Tree’s Customer Support Center at 1-877-530-8733. It would be great if you know the complete 2-6 digit SKU or 2-digit UPC Code of the item you want to purchase.
Can I only purchase bulk orders online?
Most products at dollartree.com are only available in case quantities. However, they also have certain products available for “smaller quantities”. You can check the list of products purchasable for smaller quantities here.
If the product you want to purchase is included on the list, you are allowed to choose your desired quantity (note that quantity options will still vary based on each product).
Are you having technical issues? Here are some frequently asked questions and answers that will help you solve any technical issues you might find while ordering online from Dollar Tree.
What should I do if I can’t proceed with my online purchase due to technical issues?
For any technical issues, you can report them immediately to Dollar Tree’s 24/7 customer support. Submit a customer help form or dial 1-877-530-8733.
Billing and Payment Options
When it comes to shopping online most retailers have similar processes. Let’s take a look at Dollar Tree and see how they compare in the billing and payments department to the other stores you like to shop from online!
Does Dollar Tree accept purchase orders?
No. Dollar Tree doesn’t accept purchase orders as of the moment.
If I use my credit or debit card, when will the charge appear on my account?
After placing your order, you’ll have a “pending transaction” in your account. You will only be actually charged when Dollar Tree has shipped your order.
Can I get wholesale prices or discounts by ordering at dollartree.com?
Since Dollar Tree’s products are already affordable, they don’t offer wholesale prices or discounts. All items are still just $1 each.
My order is not yet processed, but I already have pending charges on my account. Why did this happen?
If you encounter this issue, report it immediately to Dollar Tree by submitting a customer help form.
Shipping and Delivery
The best part of shopping online is when the items arrive, right?! So here are some introductory questions and details about the shipping and delivery process when ordering from Dollar Tree online.
What are the shipping options at dollartree.com?
You also have the option to get it delivered to your business or home address. It will be shipped via UPS Ground, and you will have to pay the shipping fee.
Can I ship my online order to any Dollar Store for free?
Dollar Tree has more than 6300 stores nationwide. You can view our store locator to find the store nearest you.
Do I need to contact my chosen Dollar tree store to inform them of my pick-up date?
You don’t have to. They will also receive email notifications about the details of your order.
Why can’t I ship my order to the store near my area?
Dollar Tree has 12 Distribution Centers. If this happens, the product you’re ordering may be out of stock in the DC that delivers to your local store. Hence, your order will be fulfilled by another DC. It will be shipped through UPS, and you’ll have to pay the shipping fee.
Does Dollar Tree ship internationally?
No. Dollar Tree only sells and ships to the contiguous 48 United States, US Virgin Islands, Hawaii, and Puerto Rico.
Can I ship my order to P.O. boxes or APO/FPO/DPO military addresses?
No. Dollar Tree does not ship to P.O. boxes or APO/FPO/DPO military addresses as of the moment.
Should I use my UPS account for shipping?
No. Dollar Tree will only ship using their UPS account.
How long does shipping usually take?
Orders to be delivered at local Dollar Tree stores take about 4-6 business days.
If you chose your package to be delivered at your home or business address, UPS Ground delivery normally takes 4-5 business days after order processing. If you want a faster delivery, you can opt to choose expedited shipping via UPS, but you’ll have to pay higher shipping fees. Expedited shipping typically takes 2-3 business days after order processing.
How much will the shipping fee be if I chose to get my package delivered to my address?
It will depend on the size and weight of your order and the number of boxes. Your address and the address of the Distribution Center where your order will be coming from will also be considered. You will see the calculation of the shipping fee upon checkout.
My order has a handling fee. What is this for?
Some items have a handling fee, specifically products ordered individually. This fee covers all the expenses involving your order (processing, packing, and shipping).
If you order items in full cases, there will be no handling fees.
What should I do if I get any delivery issues or problems?
You can fill out Dollar Tree’s customer help form so they can immediately address your concern.
If you are tax exempt you will want to pay close attention to these details when you are shopping from Dollar Tree and ordering from their website.
Can my tax-exempt business also shop at dollartree.com?
Yes, you can. For more information about this concern, read this: How to Place a Tax Exempt Order.
Don’t fear, if you have to return something to Dollar Tree you’ll always be able to make an exchange if something doesn’t arrive by your standards. Just because they don’t accept returns in the form of returns or credits doesn’t mean you can’t take things back and exchange them!
What is Dollar Tree’s return policy?
Dollar Tree does not offer refunds or store credits. But as long as the items you’ve purchased are unopened and still on their original packaging, the store will allow exchange (except for seasonal goods).
If you receive wrong or defective items, you can contact Dollar Tree’s customer order support center at 1-877-530-8733. The hotline is available 24/7 from Mondays to Fridays.
Will the information submitted online through dollartree.com be kept private?
Can I purchase Dollar Tree gift cards online?
Yes. Large quantity gift cards are available at dollartree.com. If you want to purchase gift cards online, you can go to Dollar Tree’s Gift Card page here.
I have an issue with my gift card. What should I do?
If you purchased your gift card online, call the Dollar Tree hotline at 1-877-530-8733.
How do I check my gift card balance?
You can check your gift card balance at the Dollar store near you or call the number placed at the back of your card.
Products Ratings and Reviews
Want to review your favorite products? Only like to buy products that you can check reviews for first? You aren’t alone! Check out these details on how to find and leave ratings and reviews on the Dollar Tree website.
How do I submit a product review online?
You will need to create an account at dollartree.com to make a product review. Search for the product you want to review, click the “Write a review”, and then submit it once you’re done.
How do I find customer reviews for the products I want to purchase?
You can use the product’s keyword, SKU number, or name to search it at dollartree.com.
Once you see the specific product you’re looking for, you will be able to see its average rating through the stars assigned to it. If you click the “Read All Reviews,” you will be directed to the bottom of the page where other customer reviews are posted.
If you like to save money…and chances are that you DO if you are showing Dollar Tree online, you might wonder about coupons. Here are all the details you’ll need to know!
Does dollartree.com accept coupons?
As of the moment, Dollar Tree does not accept coupons online.
Some popular items to order online from Dollar Tree:
Now that you know how ordering online at Dollar Tree works, here are some of the most popular items at dollartree.com that you shouldn’t miss. ]
- Shop Dollar Tree for all of your storage needs
- $1 Beach Toys at Dollar Tree
- Shop $1 Sunglasses & Sunscreen at Dollar Tree
- Mini Terra-Cotta Clay Pots
- Ladies’ Solid White Rubber Flip-Flops
- Glass Canning Jars with Lids
- Enchanted Fairy Garden Collection
- Get Fit For Less by Shopping at DollarTree.com
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Here are some of our other Dollar Tree posts that I think you’ll want to check out! There’s something for everyone and shopping at Dollar Tree can save you money on so many things!
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- Dollar Tree Essentials: 12 Things I Always Buy
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